Meaning “open a market stall” in Bahasa Indonesia, Bukalapak was founded in 2010 with a focus on serving Tier 2-3 cities - empowering millions of ‘warungs’ (mom and pop stores) via their Mitra digital connection, with 13.1m Mitra partners, 6.8m merchants and 110m users. Their apps are helping increase revenues by facilitating extra services such as mobile top up while helping small business owners manage their working capital with the big FMCG names.

Bukalapak offers a complete tech stack of solutions including:

1. O2O (Mitra Bukalapak, BukuMitra)

2. Marketplace (Bukalapak.com E-Commerce, itemku.com Gaming, AlloFresh Groceries)

3. Merchant Solution (BukaSend Logistic, Koala, Omni channel solution). B2B e-procurement service called Buka Pengadaan Indonesia (“BPI”) launched in 2016.

4. Financial Platform (AlloBank, bMoney Investment Platform). Digital based mutual fund selling agent called Buka Investasi Bersama (“BIB”) launched in 2020.

Listed locally in August 2021, Bukalapak is also part of the Emtek-Grab ecosystem and is a strategic investors in Allo Bank, which has taken a seized a lead in fintech.

Buka was ranked 14th in the Financial Times’ list of High Growth Companies in Asia Pacific in 2020, HR Asia’s Best Companies To Work For 2019 2020, and 2021, The Most Caring Company in 2020 from HR Asia, and The Best Contact Centre Indonesia consecutively in 2018 and 2019 by the Indonesia Contact Centre Association (ICCA).